Spend Management Guidelines

We provide the following to help you manage your credit exposure:

– You can check your telephone usage at any time by logging into our My Account portal.
Alternatively, you can also call our customer service team on 1300 252 638.

– You can bar certain call type/services (such as International and Premium 190x calls) commonly associated with higher fees.

All of our ADSL2+/NBN Broadband services include Shaping once your included usage is reached, to avoid excess usage charges.

Not all charges will necessarily appear on your bill in the month in which it occurs. Occasionally there may be delays in charges being passed onto us by our upstream carriers. We are not permitted to bill you for any charges older than 160 days.

Delays in unbilled charges are usually from overseas usage or premium and third party services.

All of our Spend Management Tools come free of charge.

Please contact Customer Service on 1300 BKB NET (1300 252 638) if you have any queries or wish to make any changes to your plan or account.

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Spend Management Guidelines