SPAM Policy

We support a view to zero tolerance on SPAM and network abuse.

If we receive a legitimate complaint about a user engaging in the sending of SPAM email or any other form on network abuse then we will follow the steps below:
1.        Upon receiving a legitimate complaint we will block the user from further access to the network.
2.        As soon as feasible we will contact the user and pass on any evidence or material we have received about the complaint.
3.        We may, at our discretion, re-enable network access for that user if requested to do.
4.        We will log the CND of the offending user. This allows us to track offenders as they move between ISPs.
5.        We may at our discretion block network access from the CND of repeat offenders.
6.        If a blacklisted CND attempts to login, they will be automatically disconnected.
7.        We may at our discretion unblock a blacklisted CND if requested to do so.

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SPAM Policy