Billing FAQ
- What payment methods do you accept?
- What credit cards do you accept?
- What payment frequencies are available?
- When will I receive my first bill?
- Can I pay my invoice online?
- How long do I have to pay my invoice?
- What happens if I do not pay by the due date?
- How will I receive my invoice?
- Can I choose a non-automatic payment option?
- Why might my automatic debit fail?
- How can I update my direct debit or credit card debit details?
- How do I cancel my service?
- What happens if I cancel a service part way through a billing period?
- Are there any contract exit fees?
What payment methods do you accept?
The payment method varies depending on what service you have.
| Service | Payment Type |
|---|---|
| Broadband (ADSL1, ADSL2+) | Credit Card, BPay |
| Dial-Up | Credit Card, BPay |
| Web Hosting | Credit Card, BPay, Direct Debit, Cheque, EFT |
| BDSL, Fibre Optics, Co-location | Credit Card, BPay, Direct Debit, Cheque, EFT |
What credit cards do you accept?
- Visa
- MasterCard
What payment frequencies are available?
- Monthly
- Quarterly (3 months)
- Annually (12 months)
Customers with phone services or excess charges will be billed monthly for these variable charges.
When will I receive my first bill?
| Service | Billing Date |
|---|---|
| Dial-Up, ISDN, ADSL1 | 27th of the month |
| ADSL2+, Telephony | 20th of the month |
| Web Hosting | On Anniversary |
| BDSL, Fibre Optics, Co-location | 27th of the month |
Can I pay my invoice online?
Due to security reasons, we currently do not allow online payments.
How long do I have to pay my invoice?
Please refer to the due date on your invoice.
What happens if I do not pay by the due date?
If an invoice is not paid in full on the due date, we will send you an email reminder 5 days after it was due. If the outstanding monies have not been paid in full 10 days after the due date we will suspend your service. We will then mail you a notice outlining how you can restore your service. Reconnection fees may apply if your service becomes terminated.
How will I receive my invoice?
Your invoice will be emailed to you as a PDF attachment.
Can I choose a non-automatic payment option?
To be eligible for our Preferred Rates on broadband services you are required to pay by automatic credit card debit.
Some other BKB Internet services have E.F.T and cheque payment options.
Please complete a Credit Application if you would like to take advantage of this service.
Why might my automatic debit fail?
Your automatic direct debit or credit card debit due to several reasons, including:
- Credit Card - Expired Card Details (New Number, New Expiry Date)
- Credit Card - Insufficient Credit Card Funds
How can I update my direct debit or credit card debit details?
Please contact our accounts department on 1300 252 638 or fax an updated Credit Card Authorisation Form to us on (03) 9012 4143.
How do I cancel my service?
Please have the account holder fax a signed letter requesting the cancellation of the requested service to BKB Internet.
We will contact you to confirm the cancellation prior to discontinuing the service.
What happens if I cancel a service part way through a billing period?
We will issue a invoice for any outstanding charges. These typically include phone call and excess usage charges. If you are within a contract period this charge will also be included.
Are there any contract exit fees?
Yes, although a contract exit fee is only applicable if you are within the fixed contract period.
- ADSL - First 6 months
- ADSL2+ - First 12 months or 24 months on Promotional Plans
- Fibre, BDSL, Co-location - Varies (Minimum of 12 months)
If you are outside the contract period no contract exit fee applies. If you are within the contract period the exit fee is the value if the months of the contract.
