No Dialtone - The Naked DSL product is delivered via a line that does not carry a standard dialtone. You will be unable to connect any equipment that requires a dial tone, such as fax machines, monitored alarms, EFTPOS terminals, '000' emergency dialers etc. It is your responsibility to ensure that alternative arrangements are made if necessary

ACCC Access Dispute - The current pricing for BKB Internet’s Naked ADSL2+ service is based on pricing that the Australian Competition and Consumer Commission (ACCC) has determined is the current market rate for such services. The ACCC has determined this pricing in the release of determinations related to ULL Access Disputes by other Internet Service Providers. BKB Internet reserves the right to review pricing of our Naked ADSL2+ service based on the outcome of the ULL Access Dispute.

New Lead-In - $299 - If you are at a location with no existing phone line, or should there be insufficient cabling from the street to your premises, we may need to organise for a new Lead-In to be installed. The new Lead-In will be installed at the same time as your Naked ADSL2+ service. Should the new Lead-In be required, this charge will be applied and invoiced to you by us.

Changing the date of installation and/or missing the installation appointment - $109 - We will advise you of the installation appointment date from the Carrier. A person over the age of 18 must be present on that date, to grant the Carrier access to the premises if required. If you need to change the appointment for the installation of your service or if no one is in attendance during the appointment window, this charge will apply in order to reschedule the appointment. Should a technician's appointment be missed, a new appointment will be made for 10 working days later.